Frequently Asked Questions

Contact Customer Service

Please let our Customer Service Team assist you with any questions.

  • Email:
  • Telephone: 310-427-7689

    1. Is my purchase Tax Exempt?
    All products are taxable in CA beginning on September 1st 2012.

    2. Ordering
    Payment methods: Can I order by check/cash/money order?
    Unfortunately, the online store is only able to accept credit cards - Visa, MasterCard. We are able to accept orders over the phone or through the mail. Please note that our prices are quoted in U.S. Dollars. We apologize for any inconvenience.

    3. Order methods:
    Can I order by phone/mail? Phone or mail orders are accepted. Please visit to place an order. Or email

    4. Is your website secure when I am entering my credit card?
    Yes, our checkout pages are secure for your credit card information. Depending on your web browser, you will find a lock, most likely on the top or bottom navigation of your page. For example in Internet Explorer 7.0, the lock is now at the top.

    5. What is a CVV number?
    The CVV number is a security code which merchants use to ensure that the cardholder is actually placing the order. On Mastercard and Visa cards, the CVV number is a three-digit code located on the back of the card, usually on the signature line.

    6. Problems with Shopping Cart
    I am having trouble adding multiple items to my shopping cart. I add the item, proceed to check-out, and it is gone.

    This problem is oftentimes related to your privacy settings on your computer, or existing firewall software. Our Store uses cookies to track the items that a customer has placed in the shopping cart. Some software identifies multiple items placed in the shopping cart as "3rd party cookies" and blocks the addition of an additional item. Sometimes this problem is further complicated by the fact that shoppers may not be aware of the fact they are running such software that has this effect.

    7. Trouble with Order There seems to be an issue with my credit card, but I don't think this is true. What is happening?
    There are issues with different credit cards for various reasons. Please check that your bill-to name and address appears exactly as it does on a statement from your financial institution. Also, confirm that the credit card number and expiration date are correct. Please call your financial institution to verify your information. Our Customer Service Team is available from 8am-5pm PST, Monday through Friday and on Saturday from 9am-1pm for any questions regarding your specific order.

    I am having trouble placing my order. Is there a number I can call for help? Please let our Customer Service Team assist you in completing your order. The email is

    8. Order Confirmations via email
    You should receive an order confirmation via email to the email address you provided during check-out.

    You should also receive a ship confirmation via email once your order ships. This email will provide you with a tracking number, when applicable.

    The emails are sent from Please add this to your address book if you have email spam blocker protection. If you have any questions, please call our Customer Service Team at Our hours of service are 8am-5pm PST, Monday through Friday.

    9. Order Cancellations & Hold Status
    In case your order has to be cancelled or is placed on hold, you will be notified via email. If you think you should have already received your order or a ship confirmation email, please contact our Customer Service Team to verify your order. You should always get a notification of any cancellation or hold status.

    If you feel more comfortable speaking with a Customer Service representative about the order verification or status, please email
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